Shipping policy

Last updated: [12/10/2025]

1. Order Processing Time (Handling Time)

All orders are processed within 1-3 business days (excluding weekends and holidays). Once your order is processed and dispatched, you will receive a confirmation email with a tracking number to monitor your package.

2. Shipping Time (Transit Time)

We primarily ship to the United States. After dispatch, the estimated delivery time is:

United States: 7-15 business days.

Note: Delivery times are estimates and may be subject to delays caused by customs clearance, extreme weather, or carrier peak seasons.

3. Shipping Costs

We are pleased to offer Free Standard Shipping on all orders to the United States. There are no additional shipping charges or hidden fees at checkout.

4. Customs, Duties, and Taxes

For orders shipped to the United States, customers are generally not responsible for additional customs duties or import taxes. If you are charged any unexpected fees, please contact us at support@hotyan.com, and we will assist you.

5. Order Tracking

A tracking link will be sent to your email as soon as your order ships. Please allow 24-48 hours for the tracking information to update in the carrier's system.

6. Lost or Damaged Packages

In the event that a package is lost in transit or arrives damaged, please contact our support team immediately. We will work with the carrier to provide a replacement or a full refund.